Ayva Healthcare

Privacy Policy

This policy explains what data the Ayva mobile app processes, why, and how you control it. Contact: office@skok2u.com.

Data we process

• Account: an anonymous ID; when you sign in, your email and name from Google, Apple or email registration.
• Profile and health data you enter: sex, age, height, weight, body measurements, goal, allergies and intolerances, conditions, diet, medications, menstrual cycle data, skincare routine.
• Diary: meals, activity, water, templates, meal and workout plans, lab results you upload.
• Photos and voice: photos of food, your fridge or pantry, cosmetics and lab results are sent to our server only to be analysed and are not stored by Ayva’s server. Voice is converted to text by your phone (on-device only).
• Steps and active calories from Health Connect or Apple Health: read-only, only with your permission. We store only the daily totals.
• Sleep: bedtime and wake-up time you enter or (with your permission, read-only) import from Health Connect / Apple Health, your sleep rating and notes on what disturbed your sleep.
• Mood: a daily rating, chosen words and your note. Used only to show you your trend and, if things have been hard for a while, to suggest support.
• Vitamins and supplements you take: name, how you take them, a photo of the pack (sent to the server only to be read).
• Purchases: subscription status and the store purchase token to verify payment. We never see your card details.
• Daily rhythm: wake-up and bedtime on weekdays and weekends, meal windows and window weights, used for meal-timing analytics (a conditional index; it does not affect calories). The phone’s time zone is stored on the device only.
• Workouts: your questionnaire (fitness level, goal, health limitations — including pregnancy and the postpartum period, frequency, place, equipment), your confirmation that a doctor approved prenatal or postpartum exercise, and completed workouts.
• Cycle and fasting: the “cycle / menopause / no cycle” status and intermittent fasting settings.
• Chat with Ayva: your questions and Ayva’s answers are stored only on this phone. When you send a question, the server receives the question, earlier messages of the conversation and the details needed to answer: your profile, today’s data and your latest lab results.
• Cosmetics by text or voice: the list of your products is sent to the server only to be reviewed.
• Sleep music is included in the app and plays offline — playback does not send any data.
• Technical data: usage counters for daily limits.

Why

Only to run the app: calorie calculations and advice, sync between devices, reminders, subscription checks. We do not sell data, show ads or track you across apps.

Health, menstrual cycle and lab data are especially sensitive. We never use them for advertising or marketing, never share them with ad networks or data brokers, and never use them for profiling.

Service providers

Google Firebase (account, cloud storage, server functions); Anthropic PBC (Claude, the artificial intelligence model that analyses photos, writes advice and answers chat questions; it receives only the content of each request and processes it under its API terms); Google Play and the App Store (billing). Data is also processed outside your country: by Google (Firebase) on servers in the EU and the US, and by Anthropic in the US. These companies process data under their published data processing terms and international transfer safeguards. Processing terms: Firebase, Firebase privacy, Anthropic.

Health Connect and Apple Health

Ayva's use of information received from Health Connect adheres to the Health Connect Permissions policy, including the Limited Use requirements. Apple Health data is not used for advertising. Daily step and active calorie totals, as well as sleep records (start and end time, duration, your rating and notes), are stored on your phone and synced with your Google Firebase account to run the diary and sleep diary. This version excludes app documents from iCloud backups.

Consultations via Telegram

The “Book a consultation” button copies your request and opens the Telegram chat of the Skok 2U team (TOV “SKOK 2U”). You send the request yourself. If you tick “Attach my health profile”, the request includes height, weight, goal, allergies, conditions, medications, vitamins and supplements — health data you yourself share with the Skok 2U team via Telegram. The same applies if you send lab results or other information in the chat. Telegram is a third-party service with its own privacy policy. The Skok 2U team uses this data only for the consultation. Consultations are paid separately by arrangement with the Skok 2U team; no payment is made in the app.

Retention and deletion

Data is kept while your account exists. Delete your account and all data in the app (More → Account → Delete account and all data) or on request — see the deletion page. Deletion from the active database completes after server confirmation; backups and processors delete data within the periods set by their processing terms.

Your rights

You may request access, correction, deletion, restriction or portability of your data, withdraw consent, and complain to a supervisory authority.

Ayva is intended for adults aged 18 and over. Ayva's advice is informational and does not replace a doctor's consultation.

Request processing

Photos, documents, request text and relevant profile and health data are sent to Anthropic only with separate permission. Records from the sleep and mood diaries are not automatically sent to Anthropic. Information you choose to include in a chat or request is sent to prepare the response. When checking vitamins and supplements, their name, how you take them, the pack photo (if you took one), your profile and your latest lab values are sent. Withdraw it in More → Ayva assistant. Standard Anthropic API retention is up to 30 days, with exceptions for safety and law; a different period requires a separate agreement. Deleting an Ayva account does not override processors’ separate retention obligations.

Anthropic API retention

Оператор / Controller

ТОВАРИСТВО З ОБМЕЖЕНОЮ ВІДПОВІДАЛЬНІСТЮ «СКОК 2Ю», Україна. ЄДРПОУ 45744260.

Адреса: 08133, Київська область, Бучанський район, м. Вишневе, вул. Чорновола, буд. 48-Б, приміщення 184.

Контакт, в т. ч. по персональным данным / Контакт, зокрема щодо персональних даних / Contact, including personal data requests: office@skok2u.com.